I thought my NIGHTMARE with Supersonic had ended..........

But little did I know that they would try debiting my account almost a year later, for no reason whatsoever. I haven't been with them for almost a year and the last person I spoke to on the 25th of June 2021 assured me that everything was OK on my side and that I wouldn't hear back from Supersonic ever again. I have the agents name and a reference number but I will refrain from shaming them publicly on this site. Supersonic has my email address. Supersonic has my phone number. Supersonic did not attempt to contact me. They just decided to run a debit on my account for different sums for the past few months. At first I thought it was an error on their side and I reversed the debit on my account, but this is 3-4 months in a row that they've tried to debit me.

I even complained about this in early January this year and this is response I received:

"Good Morning Kavi P

We apologise for the frustration caused, Please be advised that i will be looking into your account and will revert back to you as soon as possible.

Kind Regards SN"

It's been 5 months and I still did not receive feedback regarding my initial complaint.

Can somebody from Supersonic please contact me regarding this matter? I do not have the time to deal with your *********** staff at your call center.

PS: If this mistake by one of YOUR agents negatively affects my credit score, then I will be taking legal action against your company.

I look forward to your response.