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Deniel O

1 reviews | Active since Feb 2022

26 Apr 2022, 10:23

I REGRET BEING PART OF SUPERSONIC!!!!

JUST LAST MONTH I WAS HERE!!!! explaining that Supersonic kept sending me invoices with increased amounts and your best was sending me a message via hello peter stating the matter was resolved. what a way of customer service, not even a call....

today i get a message stating they will switch off my Wi-Fi because no payment was made, for four flippen months did i get statements because you could not trace the amounts i paid. not one flippen threat saying we will switch off all they did was just send me invoics saying i owe large amounts..

what changed now?

now because you cant find my payment the best is an SMS not even phone call...

SUPERSONIC IS ***!!!

Please tell them to come and remove there thing!!!

im not sending statements to prove this not again....

0
Replies (3)
Supersonic
Supersonic 's reply26 Apr 2022, 11:00
Official
Good Day Daniel, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Regards LB
DO
Deniel O's update27 Apr 2022, 10:17
Reviewer Update
let me explain something to you maybe my English was not so clear.... FOR FOUR months did you keep sending invoices with increased amounts and guess what i took the initiative messaged called emailed every platform that's what i did... NOT ONCE WAS I THREATEND THAT YOU WILL CUT OFF MY NETWORK.... FOUR FLIPPEN MONTHS!!! SO THAT MEANS YOU DID GET MY MONEY IM NOT A FOOL... i just made a payment last week for my account and 2 days ago you tell me you going to deactivate?


WHY DID YOU NOT DO THAT WHEN YOU SAW FOR FOUR MONTHS THERE WAS NO MONEY AS YOU CLAIM?

now i must email my proof to you? again!!!

I'm not smoking things, you suppose to help me why must i always proof myself when you can see supersonic is making ***
DO
Deniel O's update27 Apr 2022, 10:42
Reviewer Update
meant to say prove in my last sentence.. but the reason why I'm so angry and annoyed is you could not even tell me last time hey sorry they could not track your payment you sent me a message via hello peter saying the matter was resolved. not even a private email its like you doing me a favour when I'm not the wrong one here.

i reached out for help and you have the nerve to speak to me and make me feel as if I'm wrong. being on this platform is to find ways to help not for me to walk after you convincing that I'm not wrong.. did you contact your business saying why send a client messages saying you will cancel? did you attempt to say what if i did not get the message? no1 calls at supersonic?

how many departments are there?
finance
customer service?
but no1 calls but you have system that sends a message automatically?

and the four months that you claimed i never paid where was that automatic message?

i cant not pay for wifi the house runs on it....
dstv netflix, school alarm you name it why the hell would i not pay?

why not call? why not ask me " hey we dont see a payment are you aware blah blah blah?


now i must use my wifi that you claim i dont pay for and airtime etc to solve something but you could not threaten me when all you did was increase my amounts on the invoice...



customer service, when i worked in that department years ago i had to listen and understand the client cause if i was rude for one moments my QA would listen to the calls and tell me you are wrong...

i dont know how you run supersonic whoever the head is there must be someone that is willing to call a client or someone who actually going the extra mile to find out how we got here and why all the other times they ignored...

You dont want to take the blame for your mess but the moment i said i want to cancel my account you told me where to go.....

****y service indeed..... i wont recommend you not that it matters but i have to use the wifi cause i need it for now