NM
Nkosinathi M
1 reviews | Active since Oct 2016
10 Apr 2024, 09:59
I purchased a top up but it's not working or referenced on my data.
I have bought a top up for OTG 10GB [09-04-2024] yet it's not reflected on my account nor it's working when trying to connect to the internet. I logged a query yesterday but no response, tried calling, no response, tried using their whatsapp number, still no response.
I would like for them to re-imburse me and cancel my subscription or fix this.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
10 Apr 2024, 11:23Good day, Nkosinathi ,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply10 Apr 2024, 11:23
Official
Good day, Nkosinathi ,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's replyOfficial
10 Apr 2024, 11:44Good morning, Nkosinathi,
Your Top-Up has been actioned and should reflect on your profile.
Once again, apologies for the inconvenience caused.
Kind regards,
AM
Your Top-Up has been actioned and should reflect on your profile.
Once again, apologies for the inconvenience caused.
Kind regards,
AM
Supersonic 's reply10 Apr 2024, 11:44
Official
Good morning, Nkosinathi,
Your Top-Up has been actioned and should reflect on your profile.
Once again, apologies for the inconvenience caused.
Kind regards,
AM
Your Top-Up has been actioned and should reflect on your profile.
Once again, apologies for the inconvenience caused.
Kind regards,
AM