I need my Refund please

I used the online to order my fibre package with Supersonic and have tried to cancel my order however it does not allow me to. Now I really need my refund I have been sent from Pillar to post can Supersonic please refund me its not right to take money from customers that are not using the service - this is my ticket number [SST377414] // Refund Request // (New Comment) // Mthetho Mdinwa