I need my money back

Hi Sandra
I was just calling your customer service now and I got dropped. I really don’t know where to start my heart is heavy. My job is on the line I could loose my job because of this no one at supersonic is helping me and it’s not like I’m asking for a hand out

I made a payment on the 28/08/2020 of R799 for a 300GB LTE I was told that I will get router in 5 working days nothing like that happened. I started calling your customer service trying to chase the order I spoke to about 5 agents giving different stories. On the 2nd of September I called again in the morning one of the agents sent me a noreply email and told me that I should forward proof of payment to that noreply mail she will then check it and process the order. I did but didn’t get anything from her so I called back on that same day and was given an email: *** to forward the proof of payment to - was told that I will get a notification sms regarding the status of the order nothing happened I’m still waiting. With the service I have received so far I really believe supersonic it’s not for me - so to keep my sanity I’ll like my money back.
Today I spoke to nomzamo phozwa, she said she will escalate the matter and call me back but it’s now 9pm and I’m still waiting. If you’ll like to make contact with me my email address is ***

Thank you

I’m sure supersonic will be happy to know that I now have a final written warning of which I cant do anything about.

All I needed was a service which I paid for I never received that, I then asked to be refunded and still I am still waiting. I was told to send cancellation request, I was told that because it was an order and service were not provided yet the cancellation will be immediate, I got so much information my head spin thinking about it - I can’t sleep I am so stressed I don’t know what will happen to my family when I loose my job all because of supersonic.

My husband has a kidney failure I can’t even tell him what is happening with me I’m so stressed, I’m lost I cry all the time somebody anybody my heart is heavy of saying one thing over and over again I’ll like to get my money back I don’t need to be told that the matter has been escalated anymore I need that money . Supersonic please I’m begging to give me that money back please i can’t anymore.

I’ll like to get in contact with the CEO I think his name is Collette Calvin as it’s clear no supervisor, no operations manager cares - so first and foremost I’ll take this up with the ceo. Please provide with his contacts. Thank you