I just want my fibre working... Off since 23/02

On 23/02 at 23:00 my fibre went down. I logged ticket on 24/02... When you call, you just get told someone is working on it. I was promised a call back from a manager yesterday at 17:30... No call back... When I call now, I get told there is an issue in Johannesburg, that's why the Nepic lines are down, but someone is also working on my ticket... I had the exact same issue in August and December... I am beyond irritated with the absolute lack of feedback and being offline for days, when everyone in the complex is working. Clearly there is an issue with my hardware or my port.. When is someone going to take me serious and come fix the issue? I can no longer support a company that does not know what customer service is, or have managers able to just call back... It is pathetic that only when I write on Hello Peter, that I might get a response... If a manager called me, a technician would have been on site today.. It is Level 3.. Some of us is fortunate to work from home, but you are forcing me to go to the office, going against what the government expects of us, yet you will take FULL payment on Monday... FIX MY FIBRE PLEASE!!! Cas447600j2w7v0