WZ
Wendy Z
1 reviews | Active since Mar 2011
14 Oct 2021, 06:59
I HAVE RESORTED TO LODGING A COMPLAINT WITH ISPA REGARDING SUPERSONIC!!
Why am I being billed when I have not received any services since the 28th Aug 2021 ? When I placed my notice to cancel , I called in to verify if my notice was received and I was advised they would call me . I was informed I would still be billed for the month of October . Now my Questions is what is supersonic billing me for ? My service is month to month ,you provide service and I pay...So if I am on month 2 with no service from you , what am I paying for ? That's what I want to know
I also now suddenly can't log in to my account after my first complaint
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Supersonic 's replyOfficial
14 Oct 2021, 09:05 Good morning Wendy Zola. Thank you for reaching out to supersonic fibre.
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this further and assist you accordingly.
Kind regards.
Thando.
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this further and assist you accordingly.
Kind regards.
Thando.
Supersonic 's reply14 Oct 2021, 09:05
Official
Good morning Wendy Zola. Thank you for reaching out to supersonic fibre.
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this further and assist you accordingly.
Kind regards.
Thando.
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this further and assist you accordingly.
Kind regards.
Thando.