I have requested for...

I have requested for my contract to be cancelled in Feb 2026 via their Info desk as I have acquired myself a new service provider, but no one bothers to respond nor acknowledge my request, however, they keep collecting funds come month end, This is very frustrating as I am now paying for 2 x service providers, yet, I requested for cancelation long time ago, I did few follow ups as well with no success, the service has been very horrible, I need answers here?? Regards