I have not used the service provider for a month but already the experience is bad.

I placed an order last week already and have cancelled the policy with a previous service provider, I mostly work fro,m home but left buying data as I have not received my router with you guys which is an extra expense. I have made a payment already and need this router delivered by Friday or if not please reimburse me so I can look for another provider I cannot be buying data whilst I have paid you. I will do a manual EFT every month for my services. PLEASE I NEED THIS URGENTLY!!!!