I have no words actually .. what is happening?

In June 2020, I attempted to cancel my subscription with supersonic and received no written or telephonic feedback. I followed up with a phone call and it eventually got sorted out, only for September 2020 to come, supersonic tried to debit my account for a service I was not using - 3 months after I had cancelled my subscription. Now June 2021, almost a year later. I have been informed by my current ISP that supersonic placed an order that I did not authorize, on my name, using my personal information. So now I have had no internet connectivity since the 15th because I am waiting for supersonic to release my line. I phoned in this morning and it has been 4 hours now with no response, I have tried emailing - no response.

I am shook at the service, I do not recommend.