EHDG
Elmarie Homem De Gouveia
1 reviews | Active since Apr 2014
15 May 2023, 09:11
I had a nightmare dealing with the call centre
I had a nightmare dealing with the call centre. It took over s month to get them to send a technician out. But after Daryll came, everything seems to be working a lot better. The call Center didn’t adhere to promises to call me back and kept waiting to fix things remotely and kept blaming Vuma. The Vuma technician offered to meet your technician on site to sort out everything. It was difficult to get that arranged. I was frustrated battling like that for over a month to get the matter resolved. Thank you Darryl. For being the one to save face for Supersonic, as i was ready to cancel my contact
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Supersonic 's replyOfficial
15 May 2023, 10:08Good day, thank you for contacting Supersonic fibre. We would like to extend our sincere apologies for the delay and frustration caused. Kindly note that we will relay the message onto Darryl. We appreciate your constant support at Supersonic fibre. Regards Supersonic Team.
Supersonic 's reply15 May 2023, 10:08
Official
Good day, thank you for contacting Supersonic fibre. We would like to extend our sincere apologies for the delay and frustration caused. Kindly note that we will relay the message onto Darryl. We appreciate your constant support at Supersonic fibre. Regards Supersonic Team.