YS
Yogesh S
1 reviews | Active since Feb 2023
25 May 2023, 19:50
I didnt have WiFi for over 40 days and I wanted to cancel my contract and was so frustrated that I even reported Supersonic to the Ombudsman
I didnt have WiFi for over 40 days and I wanted to cancel my contract and was so frustrated that I even reported Supersonic to the Ombudsman. A super technician Jabu Monare came to my rescue yesterday. He came over assessed the issue, replaced the router and then called Metrofibre to sort their end and today its all sorted 😉 If it were not for Jabu - Supersonic would indeed lose me as a customer. Supersonic needs more hardworking, kind and passionate people like Jabu 👊🏾
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Replies (1)Supersonic 's replyOfficial
25 May 2023, 22:12Good evening Yogesh,
Our sincere apologies for the delay in getting your services restored. It's wonderful to hear that you received excellent customer service from Jabu. We will share your feedback with our technician and his manager.
Kind regards,
BM
Supersonic 's reply25 May 2023, 22:12
Official
Good evening Yogesh,
Our sincere apologies for the delay in getting your services restored. It's wonderful to hear that you received excellent customer service from Jabu. We will share your feedback with our technician and his manager.
Kind regards,
BM
