I did not cancel

For the second time now I'm told my Fibre orders was canceled by me.... I never canceled. They say Vumatel said I said they must cancel my order for Fibre. Vumatel says they never said so. One month later no Vibre.... They gave us a router on the mean time but they switched it off before cause I canceled. I told them I never did. They put it back on now I sit here and wait for the router to go off again. Supersonic does not want to help us. I never canceled the order. They keep telling me I did...