AJ
Armand J
1 reviews | Active since Aug 2015
01 Jun 2020, 15:28
I can't deal with this anymore...
I am at wits end with this company, I was a Nepic client, after battling to get my contract cancelled, I actually received an invoice after they confirmed my cancellation that my May month would be my notice month.
The Reason I am not continuing my contract with Nepic is that they no longer can provide the data packages I acquire hence me cancelling with Supersonic.
But I still get Invoiced for June, even though my contract ended in May and I got the mails proving that the cancellation was acknowledge. If I could I wold attach them all here.
I mean really, I know COVID-19 is taking its tall on people but please don't just bill us after we have cancelled!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
01 Jun 2020, 17:19Hello Armand,
Apologies for the inconvenience caused. I have escalated your issue and will ensure resolution of this issue.
Regards,
Sandra
Apologies for the inconvenience caused. I have escalated your issue and will ensure resolution of this issue.
Regards,
Sandra
Supersonic 's reply01 Jun 2020, 17:19
Official
Hello Armand,
Apologies for the inconvenience caused. I have escalated your issue and will ensure resolution of this issue.
Regards,
Sandra
Apologies for the inconvenience caused. I have escalated your issue and will ensure resolution of this issue.
Regards,
Sandra
AJ
Armand J's updateReviewer Update
02 Jun 2020, 13:50Hi Sandra,
Thank you for the response, just for an updated, this morning at 4am my account was debited.
Facebook's assistant also said cancellations will be in contact with me, I have still had no feedback as of yet.
My first cancellation request was on the 15th of April. I can send all mails and correspondence if needed.
Thank you
Thank you for the response, just for an updated, this morning at 4am my account was debited.
Facebook's assistant also said cancellations will be in contact with me, I have still had no feedback as of yet.
My first cancellation request was on the 15th of April. I can send all mails and correspondence if needed.
Thank you
AJ
Armand J's update02 Jun 2020, 13:50
Reviewer Update
Hi Sandra,
Thank you for the response, just for an updated, this morning at 4am my account was debited.
Facebook's assistant also said cancellations will be in contact with me, I have still had no feedback as of yet.
My first cancellation request was on the 15th of April. I can send all mails and correspondence if needed.
Thank you
Thank you for the response, just for an updated, this morning at 4am my account was debited.
Facebook's assistant also said cancellations will be in contact with me, I have still had no feedback as of yet.
My first cancellation request was on the 15th of April. I can send all mails and correspondence if needed.
Thank you
AJ
Armand J's updateReviewer Update
04 Jun 2020, 08:52Morning Sandra,
Till Date, I have had NO RESPONSE or mails regarding this issue. Is there alternative contacts I can reach regarding this issue???
Till Date, I have had NO RESPONSE or mails regarding this issue. Is there alternative contacts I can reach regarding this issue???
AJ
Armand J's update04 Jun 2020, 08:52
Reviewer Update
Morning Sandra,
Till Date, I have had NO RESPONSE or mails regarding this issue. Is there alternative contacts I can reach regarding this issue???
Till Date, I have had NO RESPONSE or mails regarding this issue. Is there alternative contacts I can reach regarding this issue???
AJ
Armand J's updateReviewer Update
05 Jun 2020, 14:08Afternoon Sandra,
As of 14:07 Friday the 5th Of June I have had no Feedback or any forms of communication from Supersonic side.
The situation is reaching a dire point.
As of 14:07 Friday the 5th Of June I have had no Feedback or any forms of communication from Supersonic side.
The situation is reaching a dire point.
AJ
Armand J's update05 Jun 2020, 14:08
Reviewer Update
Afternoon Sandra,
As of 14:07 Friday the 5th Of June I have had no Feedback or any forms of communication from Supersonic side.
The situation is reaching a dire point.
As of 14:07 Friday the 5th Of June I have had no Feedback or any forms of communication from Supersonic side.
The situation is reaching a dire point.
Supersonic 's replyOfficial
05 Jun 2020, 16:33Hello Armand, I am sorry - I was under the impression that you had been sorted.
We will be in contact ASAP to assist
Regards,
Sandra
We will be in contact ASAP to assist
Regards,
Sandra
Supersonic 's reply05 Jun 2020, 16:33
Official
Hello Armand, I am sorry - I was under the impression that you had been sorted.
We will be in contact ASAP to assist
Regards,
Sandra
We will be in contact ASAP to assist
Regards,
Sandra