1 reviews | Active since Jun 2014
I cannot cancel supersonic Fibre
So in 2021, June, I moved into my new apartment and because I had previously had Fibre installed in my previous house, I thought I would just migrate naturally into another ISP. turned out I had to cancel and apply for a new service from another ISP. luckily Vumatel had just launched this FTTH service through air. I app**** and was approved. The sales people told me this was a 'month-to-month ' service, no contract, and that I had the flexibility to move or change ISP anytime.
So I was happy with this idea of not having a binding contract. To fast track the story, 12 months down the line, May 2022, I called in to inform Supersonic that I was moving house and that if they cannot relocate my line, then I cancel the service since there is no contract and nothing that binds me to them. To my surprise, and for the very first time, I was told about their terms and conditions, which are posted in their website, that I can cancel the service(that has no contract with) provided 24 months has lapsed into the arrangement. If not, they had the right(clawback) to penalize me for early cancelation! This meant I was gonna pay a fee to cancel. This is ubsurd!
1. These terms and conditions were never communicated to me when I initially signed up 2. No one told me to even go their website should I have issues with conditions of our arrangement, since there was no contract in place. Please note; I have never skipped my monthly premiums, nor have I delayed payments. So in essence, I do not owe Supersonic a cent and still could not get out of this ' arrangement ' with them and no recourse whatsoever for me. I am literally trapped. This has led me to apply for a new service with another ISP since they have partnered with the developer of the area where I will be residing. This means I will evidently be paying for Supersonic till the 'arrangement term' comes into an end before I can actually terminate it. Another 12 months of pure evil deception and *******. Can someone please help me here???
Instead I was told about a clawback clause, which now through your response, does not apply to my situation. So in essence, I have basically notify you in time about my cancelation. It's just that it was not through the email address provided to me now.
I have proof of communication to your socials if required.
Regards
Instead I was told about a clawback clause, which now through your response, does not apply to my situation. So in essence, I have basically notify you in time about my cancelation. It's just that it was not through the email address provided to me now.
I have proof of communication to your socials if required.
Regards
This contradicts your initial response about fees or clawback being non applicable to my situation by virtue of the fact that my account is prepaid. I also see no reason why I should serve a 30 days notice since I told you I have tried through DMs to contact you guys well in time. I will forward you my interaction via the dms to prove this
This contradicts your initial response about fees or clawback being non applicable to my situation by virtue of the fact that my account is prepaid. I also see no reason why I should serve a 30 days notice since I told you I have tried through DMs to contact you guys well in time. I will forward you my interaction via the dms to prove this
