I am writing to express my extreme frustration and disappointment regarding your mishandling of my EFT payment made on 14 May 2024

I am writing to express my extreme frustration and disappointment regarding your mishandling of my EFT payment made on 14 May 2024. Due to your failure to allocate this payment, my account was wrongfully handed over to a debt collection agency—an action that has already damaged my credit score according to the debt collection agency. This situation is entirely the result of your internal error. When I contacted your call centre (Ticket: SST674030), the consultant confirmed that the payment is visible on your system but was never allocated correctly by your team. This level of negligence is unacceptable. I demand the following actions be taken immediately: 1. Issue a paid-up letter without delay. 2. Notify the debt collection agency in writing of your error and instruct them to update their records accordingly. 3. Confirm in writing that these steps have been taken.