1 reviews | Active since Mar 2021
I AM GIVING UP ON SUPERSONIC
The experience I had with company is a total disgrace so far. Firstly my account that shows outstanding although proof of payments were sent via email 8 times already. They just cannot get it right - even after numerous tickets filed on their website - They sent an email informing you of your ticket number and that someone will call you - what a joke - you wait forever. Then you get an email saying the proof of payments has been allocated but the website still shows the invoices as outstanding. I even asked them if I should go to their offices to show them how to allocate payments as it is not rocket science. I am at the point of giving up on this service provider. I have three services with them but yet no action taken when it is requested. Now the wifi connection of my one service is down - phoned them and after waiting for what feels like a decade, you are just cut off. When can someone capable phone me and be appointed to sort out my account as I am seriously considering cancelling the service!!!!
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
6 Feb 2023 an amount of R899
3 Mar 2023 two amounts of R899 = R1798
5 Apr 2023 two amounts of R899 = RR1798
4 May 2023 two amount of R899 = R1798
6 Jun 2023 two amounts of R900 = R1800
3 Jul 2023 two amounts of R899 = R1798
3 Aug 2023 an amount of R1800
4 Sep 2023 an amount of R1798
28 Sep 2023 an amount of R1798
5 Oct 2023 an amount of R899
6 Oct 2023 an amount of R899
27 Oct 2023 an amount of R899
30 Oct 2023 an amount of R1798
30 Nov 2023 an amount of R1798
All these POP together with the invoices was sent via e-mail to Supersonic Accounts and Billing department.
So as you can see the payments as recorded by you does not correspond with the above payments.
I have been trying several months to sort out my account but no luck.
I have three services with Supersonic - each an amount of R899 per month. I only receive one invoice for an amount of R1798 per month - no other invoice for the third service is received and as a result of the poor service from your Accounts and Billing departments this has been ongoing for almost a year now.
I really hope that someone ??? at Supersonic can sort out my account once and for all? It also seems as there are two account numbers for me - SS*** and S*** why I don't know??
Even on the website it still shows two invoices as outstanding and the POP with the invoices was mailed to Supersonic about 5 times!!!
SO CAN YOU PLEASE GET SOMEONE TO FIX THIS ACCOUNT ONCE AND FOR ALL!!!!!!
6 Feb 2023 an amount of R899
3 Mar 2023 two amounts of R899 = R1798
5 Apr 2023 two amounts of R899 = RR1798
4 May 2023 two amount of R899 = R1798
6 Jun 2023 two amounts of R900 = R1800
3 Jul 2023 two amounts of R899 = R1798
3 Aug 2023 an amount of R1800
4 Sep 2023 an amount of R1798
28 Sep 2023 an amount of R1798
5 Oct 2023 an amount of R899
6 Oct 2023 an amount of R899
27 Oct 2023 an amount of R899
30 Oct 2023 an amount of R1798
30 Nov 2023 an amount of R1798
All these POP together with the invoices was sent via e-mail to Supersonic Accounts and Billing department.
So as you can see the payments as recorded by you does not correspond with the above payments.
I have been trying several months to sort out my account but no luck.
I have three services with Supersonic - each an amount of R899 per month. I only receive one invoice for an amount of R1798 per month - no other invoice for the third service is received and as a result of the poor service from your Accounts and Billing departments this has been ongoing for almost a year now.
I really hope that someone ??? at Supersonic can sort out my account once and for all? It also seems as there are two account numbers for me - SS*** and S*** why I don't know??
Even on the website it still shows two invoices as outstanding and the POP with the invoices was mailed to Supersonic about 5 times!!!
SO CAN YOU PLEASE GET SOMEONE TO FIX THIS ACCOUNT ONCE AND FOR ALL!!!!!!