I am frustrated beyond belief

I am taking a chance since the whatsapp chat for supersonic is just causing much frustration and I am Not getting a satisfactory response. Not that posting on Hello Peter is working since I am still waiting for a response from my complaint dated 2 April. So here goes to whomever is taking the time to read this as Supersonic. PLEASE GIVE ME MY LOGIN DETAILS TO THE ONLINE PORTAL. This is where I can access my profile and very importantly Top Up with additional data. I keep asking for it since 6 April and they keep giving me the following link that Only provide my usage. https://support01.supersonic.co.za/service_manager/cust_display.php?ref=*** Although this link is very handy, it is Not what I am asking for. I need access reopened to the online portal so I can Top Up. Is this clear? Top UP?? If the procedures have changed, I would appreciate communication of any changes and how it will affect me in the future and what the new procedures are. So Please, Please employ capable people who can actually answer a question.