Huge *****s

I paid R399 on the 26th of May 2023. The installers came the following week on Wednesday to install the fibre box. They said they have alerted the maintenance team to come and activate the pole so that I can use the fibre. I waited for over a month with SuperSonic "escalating" and making promises. On the 23rd of June, I cancelled the order and asked for a refund. I sent them the emails that I had received telling me that the maintenance team could not come because they had put all services in my area on hold, indefinitely. I got another service provider. I have been waiting for the refund since the 23rd. To date whenever I have followed up, they told me that the refund takes up to 21 days. Today is it over 21 days and I am still waiting. I have told them that they can come and collect their box, all I want is my money. They should have never allowed anyone from Khayelitsha to sign up for their service if they know that they can not honour the contract. I don't want anything more than just my R399 only.