How long can it possibly take??

The most frustrating experience. Last year i was not issued with a Supersonic router due to me having my own, and also being assured that it would be adequate. Now my simcard keeps locking up due to an "unsupported device". Supersonic informed me this was my router and I would be sent a new router. After days of having to waste my airtime to call them (despite getting SMSs stating that they would be in contact, which was a complete lie) i was assured that i would have my router today. It has been a week since the initial call was logged and fault was identified. I have now spent over R500 in data costs just so i can keep doing the work i need to from home. This morning i spoke to a customer service agent and was informed that my case had not even been approved yet by management, meaning that i will still wait another week for a new router if it even gets approved today. I have since requested that a manager or supervisor contact me- to no avail.

Zero communication. Constant cover-ups and just an all-round tragic experience. I never had any issues with you guys and even got multuple ***orkers to get data packages from you guys, but now I'm stuck with this headache.