1 reviews | Active since Oct 2009
Horrifying Disgusting Service ,Don't ever make the mistake of choosing this provider
After a nightmarish start of service during the 1stbwekenof this month,things looked like finally running well until I noticed that my account continuedly showed as arrears when I logged in on their services in portal.I called accounts and emailed them my proof of payment on the 8th December which they acknowledged but system still was showing me as being in arrears with a wrong pro rata'd billing amount.When I called back i was told that it would be rectified during their bill run...Today 31st December after noticing this again ,unchanged ..I called twice but to no availe ..Both occasions appeared that the consultants were drunk as they barely heard me out,seemed disfunctional and some what incomprehensive to my words and both after around 5 to 6 minutes cut my call.. A most appalling , embarassing situation for any consumer to face/company personal to behave in such manners are unacceptable ..A disgusting expirence ,one that I will ensure the public is made well aware of via all media channels and Social media nationally and globally..
It's time to demand our rights as consumers and teach companies like these that without customers ,a business is worthless..
I've spoken to a few couriers and it's quite revealing to see how many customer pickups they do for this company which are all cancellations..One week alone 28 done in my surburb..It's isn't surprising any longer as to why..Part of their mission statement is hassles free internet...The irony of this is in their services levels or lack of em .... It's should have read :
the internet provider with all the hassles and no service
It's time to demand our rights as consumers and teach companies like these that without customers ,a business is worthless..
I've spoken to a few couriers and it's quite revealing to see how many customer pickups they do for this company which are all cancellations..One week alone 28 done in my surburb..It's isn't surprising any longer as to why..Part of their mission statement is hassles free internet...The irony of this is in their services levels or lack of em .... It's should have read :
the internet provider with all the hassles and no service
Thank you for reaching out to Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l check your query and will revert back shortly with feedback.
Warm regards
WN
Thank you for reaching out to Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l check your query and will revert back shortly with feedback.
Warm regards
WN