Horrific service

Still waiting for our fiber upgrade which we ordered on 13 December 2021 - 1000/200 package. Supposedly activated on the 4th of January 2022, which my line tests will prove false.

Tested again this morning: JITTER 0.40ms PING 2.00ms DOWNLOAD 100.58 UPLOAD 101.25 Countless calls, escalations, reviews and emails to Annelie Kruger and (Wesley Nyanhongo - who said we discussed the matter and that he will phone me - is utter nonsense. NO ONE FROM SUPERSONIC has contacted me since 14 JAN)

NOTHING has been done to sort this out. It's been a month. Why would you sell an upgrade package that you can't even deliver on?

We've gone through a month of escalations and nothing has come of it. What is the problem? The hardware and lines were checked by vumatel and they said it is a Supersonic configuration problem. What have you done for 26 days to resolve this?

Wouldn't recommend this ISP to my worst enemy.