kK
kclinderoth K

1 reviews | Active since Jun 2016

02 Jun 2020, 10:48

Horrific 'I Don't Care Customer Support' of Supersonic

This will be my 3rd review about the horrific customer care of Supersonic. On 08 May I was cut off from fiber connection. I've tried numerous times to get reconnected. Used up a huge amount of airtime to phone. Out of desperation I wrote a review on Hello Peter about the bad service of Supersonic on 19 May and again on 22 May. Sandra promised me both times that someone will contact me to sort out my problem but nothing happened. I even made a voucher payment as requested. I asked Mariska Swabey, Firoza Gaffoor and Clara Mochaki in an email to help me but they ignored me. Then at last Dakalo Makhado made a serious attempt to help me but still with no luck (the number she called me from doesn't work). Sandra, if you really care about your customers please give me a personal call on *** or ask Dakalo Makhado to contact me. Don't tell me someone will call me, they don't. My account number is S***

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Replies (3)
Supersonic
Supersonic 's reply03 Jun 2020, 16:02
Official
Hello Keith, 

I have asked Dakalo to give you a call ASAP to assist. Apologies for the frustration that you have experienced - we will endeavor to have this resolved ASAP. 

Regards,
Sandra
kK
kclinderoth K's update04 Jun 2020, 15:35
Reviewer Update
After being without Internet since 08 May 2020 I am at last connected today. The two people to thank for that is Dokala Makhado and Michelle McBride. They went out of their way to help me get connected again. Both of them phoned me late at night to help me resolve this problem. As for the other people who was in direct contact with me, learn from your mistakes so that future customers don't sit with the frustration I've had for almost a month.
Supersonic
Supersonic 's reply05 Jun 2020, 16:21
Official
Thank you Keith, we will take your advice to heart. 

Regards 
Sandra