1 reviews | Active since Jun 2016
Horrific 'I Don't Care Customer Support' of Supersonic
This will be my 3rd review about the horrific customer care of Supersonic. On 08 May I was cut off from fiber connection. I've tried numerous times to get reconnected. Used up a huge amount of airtime to phone. Out of desperation I wrote a review on Hello Peter about the bad service of Supersonic on 19 May and again on 22 May. Sandra promised me both times that someone will contact me to sort out my problem but nothing happened. I even made a voucher payment as requested. I asked Mariska Swabey, Firoza Gaffoor and Clara Mochaki in an email to help me but they ignored me. Then at last Dakalo Makhado made a serious attempt to help me but still with no luck (the number she called me from doesn't work). Sandra, if you really care about your customers please give me a personal call on *** or ask Dakalo Makhado to contact me. Don't tell me someone will call me, they don't. My account number is S***
I have asked Dakalo to give you a call ASAP to assist. Apologies for the frustration that you have experienced - we will endeavor to have this resolved ASAP.
Regards,
Sandra
I have asked Dakalo to give you a call ASAP to assist. Apologies for the frustration that you have experienced - we will endeavor to have this resolved ASAP.
Regards,
Sandra
Regards
Sandra
Regards
Sandra
