Horrific Customer Service

Extremely horrible client service and misleading consumers. I contacted them to request a wifi service at my home. They responded almost immediately to take my order and explain how they work. They are MTN service provider on WiFi. I had to pay R399 before my router could be delivered at my home as a requirement which I did.

From there I never heard from them. They have this WhatApp number that you can use to contact them but it has automatic reply messages and no one really response or get back to you.

I send an email and made phone calls ( no one answered) to cancel my order because it was not forth coming. To date no one has responded to my email and I have not received my refund.

Please do not use them should you require Wifi services at home or business. They have just disappeared into thin air and have no regard for consumers.

I am now following up the matter with the Ombudsman to recover my money and ensure they do not debit my account at end of month ( you just never know!)