Horrific customer service

This has been the worst experience ever, app**** to transfer my line to a different address because I moved called in to enquire spoke to rose she advised me all I needed was to provide my new address to remove the router take it with me, wait 14 business days since the 16th of September I've been calling everyday and I was told an order was placed to do the transfer I have spent 100s of rands on airtime holding and each time I call in I need to explain to every agent why I'm calling, nobody knows who I spoke to or what's going on, I have spoken to nosiphiwe on 21 September promised to call me bk never did spoke to William who promised to call me bk never did spoke to andile who kept me holding for 20 min only to Transfer me into the que without telling me she's doing it and the line gets dropped I finally get to speak to Keith my 10th call for today 23 September who now tells me I need to do a brand new application online with my new address after I've already Waited 14 business days I have had no access to my wifi line since 12 September as I moved premises the line I paid for but can't use the Staff are poorly trained can't barely assist you they don't know procedures at all, which isn't their fault because they not given access or training to help us clients I am shocked at the service supersonic clearly doesn't need my business I work from home but the line I paid for I can't even use. The worst part is that every agent says we escalating the matter you call in the next agent does the same, there's no manager to speak to when u ask. So what am I to do. Had they told me from the word go I must re apply I would have canceled my contract with supersonic immediately and changed my internet service provider instead one that actually can provide a service.