Horrible Technical Service

I honestly don’t even know where to begin with Supersonic.

I joined them just 2 months ago, and to be fair, the installation was seamless and everything was working perfectly. But that’s where the good experience ends.

Two days ago, my router suddenly stopped working. No warning, no explanation — just dead. This alone speaks volumes about the quality of equipment Supersonic provides to paying customers — clearly not built to last. I immediately reported the issue, expecting urgency considering this is an essential service. Instead, I’ve been given nothing but the runaround. Every interaction leads to the same useless response: “please wait.” Wait for what exactly?

I rely on my internet connection for work, which means this is not just an inconvenience — it is actively costing me money. And yet, there seems to be absolutely no sense of urgency or accountability from Supersonic’s side. No updates, no follow-ups, no solutions. What makes it even worse is that when the equipment fails, you’re left to deal with the consequences on your own. There is no urgency, no care, and certainly no customer support worth mentioning.

What’s even more frustrating is how quick they are to expect full and on-time payment from their customers, but when it comes to delivering the service you’re paying for? Silence All I need is a simple resolution: a replacement router delivered ASAP so I can get back to work. It’s not complicated. But getting any kind of assistance or communication from Supersonic feels impossible.

At this point, I am beyond fed up with this level of service. If you’re considering joining Supersonic, just be aware — everything is great until something goes wrong. Then you’re completely on your own. Absolutely unacceptable.