Horrible Service With Supersonic!!!

I have been a customer of SuperSonic for fiber connectivity for 2 years now. I called to advise I would be moving addresses, giving advanced notice of the move. I was told by SuperSonic that they would deliver a temporary WiFi router to our new address the following day until they could install the new fiber line in Jan. 2021 when service providers return to work. It has now been 12 days since placing my original call and no WiFi router has been delivered to my new address. I have been without connectivity now for 10 days. I call Supersonic everyday, sometimes multiple times per day, and each time I'm advised that no job card has been opened!!! How is it that I can call daily for 12 days yet no job card has even been opened???!!! SuperSonic has been full of empty promises, have ill-advised me as the consumer on a daily basis, have disconnected my calls, and are VERY difficult to communicate with as their call centre connection is very faint and the customer service representatives to not speak clearly or loud enough to understand them most the time. I am at the point where I will be cancelling my service with Supersonic and moving to a competitive provider with better customer services!!! I own a real estate company and have worked in the industry for 20 years advising homeowners of services. I would NOT recommend Supersonic to our valued clients for the reasons given in my complaint review.