Horrible service provider

The biggest mistake I made was to sign up with Supersonic.

After all the bad internet connection I experienced and poor customer service, I decided to terminate the service and use a new service provider. Supersonic charged me for clawback and a router. Mind you, no one called or emailed me to request for the router to be sent back to Supersonic. Okay, i made multiple calls to get the invoice revised, so that i can post back the router and only pay for the clawback. My bill for router and clawback is R1010.00, which includes the router for R465.00. I even asked the agent to ensure that iam not billed R1010.00 because i will return the router, and i know Supersonic will take more than 2months to refund me should i return the router after this debit order (speaking from experience). Nobody bothered to reply or ensure that iam not billed for this. Today, they deducted R1210.00 and when i check my supersonic account it says im in arreas😹😹😹, how? How did we get to R1210.00? How am i in arrears? I know it will take thousands calls, and several months to get my money back and since im in arrears, supersonic will always debit me and I’ve never missed a payment since i signed up with them. This is bad service at its best.