Horrible service from Supersonic

Absolutely hopeless service. I ordered the FLTE product from supersonic via WhatsApp on the 7th July 2020. I thought what a fast and efficient way to do business as the transaction was concluded within minutes. I asked the assistant Kira if the delivery would be possible since I am residing in Johannesburg and the device needed to be delivered to my parents in Durban. She assured me this would be possible by making no objections neither did she guide me to a more appropriate solution. She speedily answered questions just to get my business. This product was for my parents who are not digitally savvy hence i asked if installation would be taken care of and she made no objections. An amount of R400 was almost immediately taken out of my account and delivery commenced. When the parcel arrived at my parents I received a phone call to say I need show my ID. And I explained to the driver that isn't possible because I am in Johannesburg. He assured me that head office will be in contact with me within 10 minutes of which no one contacted me. I then decided to call supersonic I spoke to a lady named Felicia who jotted down everything I said and assured me that someone will call. A week later and I heard nothing. I called again and spoke to Marcia. She assured me that my matter is being dealt with and I never received any feedback. I very frustrated and feel like I've been **********.

This is appalling service.