LM
Lebohang M
1 reviews | Active since Jan 2016
07 Oct 2022, 12:08
Horrible service for query - S***
I contacted supersonic and requested they connect me at my new adress. They captured everything and says within 7-14 days it will be done. It’s day 13 today and they are telling me the line will be released end of the month. What about the month subscription I’ve paid for, is that for nothing as I won’t have internet the whole month. How do they expect a client to sit without internet for the whole month, they do not value their customer at all. Can my line be released and I get connected with immediate effect otherwise they must refund my money and I will pay once they’ve sorted themselves out. This is unacceptable
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Replies (2)
Supersonic 's replyOfficial
07 Oct 2022, 13:01Good Day Lebohang,
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused, I will be looking into the matter and provide you with Feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused, I will be looking into the matter and provide you with Feedback.
Kind Regards,
Supersonic Team
Supersonic 's reply07 Oct 2022, 13:01
Official
Good Day Lebohang,
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused, I will be looking into the matter and provide you with Feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused, I will be looking into the matter and provide you with Feedback.
Kind Regards,
Supersonic Team
LM
Lebohang M's updateReviewer Update
07 Oct 2022, 14:35The least that can be done is to call clients constantly and give feedback of what’s happening. I was told Catherine Rampola is the project Cordinator for this installation and for some reason I cannot be transferred to her so I get an explanation. They keep saying she will call me back and then she writes notes that I’m unreachable yet I’m literally staring at my phone with no missed calls. She can write an email to explain if I’m so unreachable. Can my line be activated, that’s all I want.
LM
Lebohang M's update07 Oct 2022, 14:35
Reviewer Update
The least that can be done is to call clients constantly and give feedback of what’s happening. I was told Catherine Rampola is the project Cordinator for this installation and for some reason I cannot be transferred to her so I get an explanation. They keep saying she will call me back and then she writes notes that I’m unreachable yet I’m literally staring at my phone with no missed calls. She can write an email to explain if I’m so unreachable. Can my line be activated, that’s all I want.