Horrible Service

I app**** over 2 weeks ago for a Fibre contract, 2 days later Vumatel came to test their box and all was in order. Since then I have been speaking to support agents daily and everybody has a different excuse and different knowledge. This is going on for almost 2 weeks now and still no internet. Finally got Vumatel involved, Supersonic needs to obtain a line release from Afrihost so Vumatel can activate. 3 of the Sopersonic Support Agents are convinced it is my job to obtain this Release letter from Afrihost. I am so desperate and went ahead and Afrihost reminded me it is not my job but Supersonics Job to do this. Nothing seems to progress and they are stalling the whole process