JG
Jan G
1 reviews | Active since Jul 2011
11 Aug 2023, 14:02
Horrible service
Please stay away from supersonic. They ignore support tickets, their whatsapp help is useless. You get 4 Mbps on 100Mbps line. I'm now moving to afrihost.
Helpful (0)
Replies (4)0
Replies (4)JG
Jan G's updateReviewer Update
11 Aug 2023, 15:53Thanks for replying privately. Hellopeter, I'm logged in and can't see the private reply. All I see is " The business has rep**** privately, and only Jan can view this message "
JG
Jan G's update11 Aug 2023, 15:53
Reviewer Update
Thanks for replying privately. Hellopeter, I'm logged in and can't see the private reply. All I see is " The business has rep**** privately, and only Jan can view this message "
Supersonic 's replyOfficial
11 Aug 2023, 16:55Good afternoon, Jan,
Please note that there is a fibre break on the uplink transoceanic fibre cable which is affecting only our international traffic (via the WACS and ACE). MTN/Supersonic has rerouted traffic to offer some connectivity as means to mitigate the impact.
The result of this is packet loss and high latency on all international traffic and some local sites which take international route.
Once again, apologies for the frustration and inconvenience caused.
Kind regards,
AM
Please note that there is a fibre break on the uplink transoceanic fibre cable which is affecting only our international traffic (via the WACS and ACE). MTN/Supersonic has rerouted traffic to offer some connectivity as means to mitigate the impact.
The result of this is packet loss and high latency on all international traffic and some local sites which take international route.
Once again, apologies for the frustration and inconvenience caused.
Kind regards,
AM
Supersonic 's reply11 Aug 2023, 16:55
Official
Good afternoon, Jan,
Please note that there is a fibre break on the uplink transoceanic fibre cable which is affecting only our international traffic (via the WACS and ACE). MTN/Supersonic has rerouted traffic to offer some connectivity as means to mitigate the impact.
The result of this is packet loss and high latency on all international traffic and some local sites which take international route.
Once again, apologies for the frustration and inconvenience caused.
Kind regards,
AM
Please note that there is a fibre break on the uplink transoceanic fibre cable which is affecting only our international traffic (via the WACS and ACE). MTN/Supersonic has rerouted traffic to offer some connectivity as means to mitigate the impact.
The result of this is packet loss and high latency on all international traffic and some local sites which take international route.
Once again, apologies for the frustration and inconvenience caused.
Kind regards,
AM
JG
Jan G's updateReviewer Update
14 Aug 2023, 13:23My download speed is now 6Mbps with and without VPN locally.
JG
Jan G's update14 Aug 2023, 13:23
Reviewer Update
My download speed is now 6Mbps with and without VPN locally.
JG
Jan G's updateReviewer Update
14 Aug 2023, 18:15You have a new ticket, now 3 open tickets at supersnotic. SST193481
JG
Jan G's update14 Aug 2023, 18:15
Reviewer Update
You have a new ticket, now 3 open tickets at supersnotic. SST193481