PP
Priyesh P
1 reviews | Active since Jan 2010
09 Jun 2020, 08:33
Horrible Service
No response from a WhatsApp number supp**** by them and no answer on the call center after waiting for 53 minutes. Fibre went down on Friday during a time when most people are working from home and I could not get a response from this company. It is impossible to contact them on the various numbers provided. I have not experienced such disregard for customers from any service provider - its been many days and no one has contacted my or responded to my queries. Unbelievably pathetic.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
09 Jun 2020, 17:03Hello Priyesh,
Sorry to see that you have been experiencing issues with our service. Kindly note that i have escalated your issue and an agent will be in contact with you shortly to assist.
Regards,
Sandra
Sorry to see that you have been experiencing issues with our service. Kindly note that i have escalated your issue and an agent will be in contact with you shortly to assist.
Regards,
Sandra
Supersonic 's reply09 Jun 2020, 17:03
Official
Hello Priyesh,
Sorry to see that you have been experiencing issues with our service. Kindly note that i have escalated your issue and an agent will be in contact with you shortly to assist.
Regards,
Sandra
Sorry to see that you have been experiencing issues with our service. Kindly note that i have escalated your issue and an agent will be in contact with you shortly to assist.
Regards,
Sandra
PP
Priyesh P's updateReviewer Update
10 Jun 2020, 14:40This is exactly the service from Supersonic - quick to respond on this platform to show they are engaged but they still have not contacted me nor have they responded to any WhatsApps (that THEY asked to use for convenience). Sandra sent an update here yesterday saying that this was escalated but I have to wonder if the person it was escalated to does not prioritize responding to issues or that they have so many problems they cannot respond to all complainants in a day.
PP
Priyesh P's update10 Jun 2020, 14:40
Reviewer Update
This is exactly the service from Supersonic - quick to respond on this platform to show they are engaged but they still have not contacted me nor have they responded to any WhatsApps (that THEY asked to use for convenience). Sandra sent an update here yesterday saying that this was escalated but I have to wonder if the person it was escalated to does not prioritize responding to issues or that they have so many problems they cannot respond to all complainants in a day.
Supersonic 's replyOfficial
10 Jun 2020, 16:06Priyesh I am sorry, I have reached out to support again and they will attend to you as a matter of urgency.
My apologies once again.
Regards,
Sandra
My apologies once again.
Regards,
Sandra
Supersonic 's reply10 Jun 2020, 16:06
Official
Priyesh I am sorry, I have reached out to support again and they will attend to you as a matter of urgency.
My apologies once again.
Regards,
Sandra
My apologies once again.
Regards,
Sandra