JA
Jan A
1 reviews | Active since Jun 2018
30 May 2021, 17:37
Horrible Service
I pay for a 1000 meg internet fibre connection but have never gotten more that 700 megs download speed. Over and above that we don't get notified of outages and have to find out ourselves what is going on. When i phone the technical department i hold the line from 20-30 minutes before getting connected and then either i get disconnected or speak to someone with no clue what is going on or they cannot give me answers. This is really frustrating the daylights out of me having to pay this much for internet and having no proper service from the ISP.
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Replies (2)
Supersonic 's replyOfficial
30 May 2021, 18:30Good evening Jan A. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the unsatisfactory service you have received. This is not the experience we wish for any of our clients. We will investigate the issue and reach out to the relevant department so that this can be resolved.
Kind regards.
Joshua.
Kind regards.
Joshua.
Supersonic 's reply30 May 2021, 18:30
Official
Good evening Jan A. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the unsatisfactory service you have received. This is not the experience we wish for any of our clients. We will investigate the issue and reach out to the relevant department so that this can be resolved.
Kind regards.
Joshua.
Kind regards.
Joshua.
JA
Jan A's updateReviewer Update
31 May 2021, 17:06Thank you for the reply however my speed is still up to ****. I should be getting 1000 mb down and 100 mb up but currently i am only getting 90 up and 90 down. While people in my neighbourhood is getting what they pay for.
JA
Jan A's update31 May 2021, 17:06
Reviewer Update
Thank you for the reply however my speed is still up to ****. I should be getting 1000 mb down and 100 mb up but currently i am only getting 90 up and 90 down. While people in my neighbourhood is getting what they pay for.