Horrible service by supersonic

Just learned that supersonic fibre are a bunch of dishonest people who will just lie to a client to cover up their incompetence. I was supposed to be connected today after they brought in their router only to learn from vumatel that they still haven't placed an order with them hence my line still doesn't have internet. This after months of long calls to them to set me up with an already existing fibre line. Please come pick up your router, I'll go to another isp. What I read on the web that you guys are amongst the best isp's in the country is nothing but an illusion.