Horrible service

Terrible service. Said that they will come and install our wifi and will only take 7 to 14 working days, after 20 +working days finally vumatel showed up to install the fibre connection. Told us supersonic wil send us the router after a few days and after we received the connection number. Now that was more than 2 weeks ago. Phoned the customer care like 5 times and theres no answer, just the answering machine telling you that the call is important to them, staying on the line for more than an our still no answer. Then you try and connect to them via whatsapp then they responded the 29th April with this messages. Your order has been sent to the scheduling department for scheduling. Perfect, i Will ask the coordinator to arrange router delivery. Can it really be so difficult just to deliver a router. I mean seriously, I'm working from home and losing income at the moment because of this **** service.