Horrible service and NO communication skills!!!

Wow I have never had this much issues with a service provider ever!!!! I literally have to call in every second day because you guys do not know how to communicate with your customers. How in the world can you send out someone to collect a router I am still using in the month that I am serving my 1 month notice??? You don't send out communication or confirm anything with me and suddenly someone shows up at my door saying they've come to collect the router, in the middle of the month while I'm still using it!!! What kind of service is this?? Gosh I am sick and tired of this company and constantly having to call your customer service. It's ridiculous beyond words.