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TM
Thiru M

1 reviews | Active since Jan 2016

10 Jun 2020, 09:41

Horrible Service

This must be the worst service I ever experienced. I requested Fibre over 2 weeks ago, I have still not been connected. No responses when I send messages on the watsapp line, no one can assist me when I call and I am continuously told on a daily basis that it has been escalated to a coordinator. The agents on the call cannot understand why I am not connected and say that they are escalating to Metrofibre. I now want this request for Fibre to be canceled.

0
Replies (4)
Supersonic
Supersonic 's reply10 Jun 2020, 13:05
Official
Hello Thiru, 

Apologies for the delay. I have escalated your issue to our connectivity manager who will be in touch ASAP to advise. 

Regards, 
Sandra
TM
Thiru M's update10 Jun 2020, 14:25
Reviewer Update
Still no contact. I would like my request for Fibre to be canceled as I do not want to proceed with Supersonic, especially given the bad service I have experienced and the flood of bad reviews that I see (on this site alone). Please confirm when my request will be canceled and the router collected.
Supersonic
Supersonic 's reply10 Jun 2020, 16:09
Official
Hello Thiru, 

I have asked an agent to contact you as a  matter of urgency. My sincere apologies for the delay. 

Regards, 
Sandra
Supersonic
Supersonic 's reply10 Jun 2020, 16:58
Official
Hello Thiru, I will have a cancellations agent phone you shortly. 

I cannot apologise enough for the frustration that you have suffered. 

Regards, 
Sandra