BP
Bernard P
1 reviews | Active since Jun 2021
02 Jun 2021, 12:23
Horrible service
Worst Service I've experienced in quite a while. You can never speak to an operator - Calls take HOURS and HOURS to get answered (if they even do) and you are just being asked to hang on. Is there not enough staff to answer calls? PATHETIC
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Replies (2)
Supersonic 's replyOfficial
02 Jun 2021, 14:32Good day Bernard P, Thank you for reaching out to Supersonic. We apologize for this inconvenience. Please note that we are investigating the issue. SN
Supersonic 's reply02 Jun 2021, 14:32
Official
Good day Bernard P, Thank you for reaching out to Supersonic. We apologize for this inconvenience. Please note that we are investigating the issue. SN
BP
Bernard P's updateReviewer Update
02 Jun 2021, 14:45I've been a client of yours / MTN Fibre since 2017 and has been paying my account via debit order each month since then. For some reason I was taken of debit order payment from Jan without my knowledge (which I only found out about last week when I got an sms from you stating that my account is in arrears). I would like to find out why and how this happened so it can be rectified.
BP
Bernard P's update02 Jun 2021, 14:45
Reviewer Update
I've been a client of yours / MTN Fibre since 2017 and has been paying my account via debit order each month since then. For some reason I was taken of debit order payment from Jan without my knowledge (which I only found out about last week when I got an sms from you stating that my account is in arrears). I would like to find out why and how this happened so it can be rectified.