Horrible service

One, you are not telling the truth regarding this matter, all of them were placed at the same time, and I was told that it will be resolved, now you are coming up with stories to cover your back. My ticket regarding this was closed without any communication nor resolution. This service is truly appalling, disgusting at best.

How was the payment partially allocated to the upgrades if all the orders were placed at the same time and all paid for immediately at the very same time? I have a debit order agreement with you and the upfront payment that was paid has no bearing on this. These are just high levels of incompetence and you are now hiding behind some lame excuses for your poor service. These were all ordered and paid for at the same time. Your SLA states that delivery will be done from 3 to 5 days, it is 3 weeks of just frustrating calls that led nowhere and your equally useless whatsapp chat that led me here. I received 5 emails from you on the 16th of may, stating that all orders were being prepped and now you come with this? You are clearly way out of your SLA and nobody seems to know what the hell is going on in that company. I have been told over and over again that the matter has been escalated, and now this story???

I am saying this for the last time, the upfront payment was done for all 5 of them and even received emails for all 5 orders that they are being prepped on the 16th of May, now you are telling me that I need to make another upfront payment for the same order????

And there was silence