BH
Basani H
1 reviews | Active since May 2022
13 Sept 2023, 11:32
Horrible service
HORRIBLE SERVICE EVER!! Ive been waiting for a refund for more than 40days now…you can trust Supersonic with being superslow, I’ll never recommend this fibre to anybody
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Replies (2)
Supersonic 's replyOfficial
13 Sept 2023, 11:48Good day, Basani,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply13 Sept 2023, 11:48
Official
Good day, Basani,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
BH
Basani H's updateReviewer Update
25 Sept 2023, 09:43@Supersonic. This only got expedited after your response here. The funny part is, I got billed for 100/100 whereas my wifi speed remained @35/35… the refund I received doesn’t make sense, I’ve been trying to figure out how Supersonic got to that amount.
BH
Basani H's update25 Sept 2023, 09:43
Reviewer Update
@Supersonic. This only got expedited after your response here. The funny part is, I got billed for 100/100 whereas my wifi speed remained @35/35… the refund I received doesn’t make sense, I’ve been trying to figure out how Supersonic got to that amount.