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CM
Channelle M

1 reviews | Active since May 2016

14 Dec 2020, 20:48

Horrible non existent service

Please note that I called the Supersonic call center number today and the 1st time, the line got dropped after holding for 30 minutes, I called the second time and the line got called after holding for 11 minutes, called the 3rd time and the line is just not getting answered this time holding for 8 minutes, once again ridiculous customer service, I want to cancel this subscription ASAP.

0
Replies (5)
Supersonic
Supersonic 's reply15 Dec 2020, 09:25
Official
Hello Chanelle, 

Sorry to see that you have had such a negative experience with us. Kindly note that I have escalated your complaint to our retentions manager who will be in touch shortly to assist. 

Regards,
Sandra 
CM
Channelle M's update15 Dec 2020, 12:20
Reviewer Update
No one has called!
CM
Channelle M's update15 Dec 2020, 15:47
Reviewer Update
Sandra, no one has called to cancel this, I've sent an email to *** as well, and nothing, I've called again, and no one was able to help, do you guys find joy in doing this to your clients?
CM
Channelle M's update17 Dec 2020, 09:42
Reviewer Update
Now Sandra is ignoring me, please note that I have been sending emails to the cancellation email and no response, I will be taking legal steps from now on.
Supersonic
Supersonic 's reply17 Dec 2020, 16:13
Official
Hello Channelle, 

Please note that I am not ignoring you. I have escalated this complaint once again and you will be contacted shortly. 

Regards, 
Sandra