WF
Warren F
1 reviews | Active since Mar 2009
28 May 2020, 10:51
Horrible non-existent customer service
I have been trying for 2 WEEKS to get hold of Supersonic support to establish requirements for changing my address as I have an upcoming move. The WhatsApp number (which worked perfectly previously) goes unanswered despite several attempts there, the *** mailbox provides no response, and the listed contact number ***keeps you on hold forever that eventually you just put down.
How on earth can a fibre service provider have zero support for customers?
I think it's time for me to change my provider perhaps...
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Replies (2)
Supersonic 's replyOfficial
28 May 2020, 17:20Hi Warren,
Apologies that you have had such a frustrating experience. I have escalated your issue and we will get hold of you ASAP to assist.
Regards
Sandra
Apologies that you have had such a frustrating experience. I have escalated your issue and we will get hold of you ASAP to assist.
Regards
Sandra
Supersonic 's reply28 May 2020, 17:20
Official
Hi Warren,
Apologies that you have had such a frustrating experience. I have escalated your issue and we will get hold of you ASAP to assist.
Regards
Sandra
Apologies that you have had such a frustrating experience. I have escalated your issue and we will get hold of you ASAP to assist.
Regards
Sandra
WF
Warren F's updateReviewer Update
08 Jun 2020, 17:418th of June and still not a word from Supersonic. Sent the 3rd email email today and I've tried calling for the 5th time. So far 10 minutes on hold and no answer. How the hell do expect to operate a business when people cannot get hold of support. Someone better get in touch with me or I am cancelling this service and using another provider. This is beyond pathetic!!!!!
WF
Warren F's update08 Jun 2020, 17:41
Reviewer Update
8th of June and still not a word from Supersonic. Sent the 3rd email email today and I've tried calling for the 5th time. So far 10 minutes on hold and no answer. How the hell do expect to operate a business when people cannot get hold of support. Someone better get in touch with me or I am cancelling this service and using another provider. This is beyond pathetic!!!!!