Horrible ISP - Pathetic Service

Placed my order for fibre at my new residence on 12 March and was given a 7 - 14 working day SLA for the process. Installation was not needed as there was an existing device and fibre line in the building.

It is now 13th April. 9 calls later I am still waiting for my router to be delivered.

There has been no further date provided, and no feedback other than advising that there is a delay, 14 days after the order was placed.

The Service team has "escalated" this matter each time I called, and I still need to call daily to be told that they cannot tell me when my router will be delivered.

Pathetic doesn't come close to describing this experience and I can guarantee that I will be changing my ISP as soon as possible.

First there was a delay due to a lack of response on a VUMA fibre box being installed. Second there was an issue with the line activation. Third, the technician for the router setup was not available for the entire day, and had not scheduled my delivery. The last call was that there is a shortage of routers due to demand over the Easter period (how is this my issue?!)

Worst choice of ISP EVER.