horrible horrible service

I am truly appauled by the service received from supersonic team to date. On the 1st of July 2020 i called your offices requesting assistance as I was a month away from moving location and requested assistance in that regard. I was told that it takes 7 -14 working days to move my services to a new location. It is now day 34 and I still have not been assited yet my account was debitted on the 1st of August. I have been calling and being taken from pillar to post but no assistance. I have been promised to be given feedback but no promises have been fulfilled. Instead I am the one who keeps calling to request feedback and being placed on hold for 45 minutes and more because your technicians fail to keep me updated.