Horrible Horrible Seevice

The absolute worst experience with Supersonic. I had my fibre installed on Thursday, called Supersonic on the same day (after installation) to activate my connection, I was on the line for close to 10min when Judith eventually picked up, she advised that she logged a ticket and that my issue will be resolved by Friday. Friday afternoon I received an email confirming that my line has been activated and I also received an invoice where I was charged pro-rata from (I’m assuming) Friday, however I still had no connection. I called again on Monday and spoke to Tinyiko, who told me that due to the long weekend, their technicians are on leave and therefore no one had attended to my issue - he confirmed that I would not billed from Friday because I had no connection, I will only be billed from the day that I have connection. Called again on Tuesday and spoke to Fana, he said they would look into the issue and revert back to me. By 16:40 I still had not heard from Fana, and I STILL do not have connection, I called again and was on hold for 10min with no answer.

Their service is appalling, I do not recommend them to anyone. I am cancelling my service with them and taking my business elsewhere.