CA
Chrisél Attewell

1 reviews | Active since Jun 2021

02 Jun 2021, 10:58

HORRIBLE HORRIBLE HORRIBLE HORRIBLE !!!!!!!

Supersonic does not even deserve one star!!! I am at the point that I want to cry and pull out my hair when I hear or see anything from Supersonic! Been on hold now for two hours to figure out why they deducted R4000+ from my account when I have canceled over two months ago with them! They also keep calling me for a router that I need to return, when they never actually delivered anything to me, which was one of the many reasons I canceled in the first place! Just all-around horrible customer service, and an ********* company with a messy administration (and I am still being very nice here, trying to contain my frustration). At this point, Supersonic is not only unjustly taken food from the table, all the frustration they are causing is affecting my mental health. DO NOT SUPPORT THIS COMPANY!

0
Replies (2)
Supersonic
Supersonic 's reply02 Jun 2021, 14:25
Official
Good day Chrisél Attewell, Thank you for reaching out to Supersonic. We apologise for this, please note that i am currently investigating your query and i will be in touch with you. SN
CA
Chrisél Attewell's update15 Jun 2021, 12:54
Reviewer Update
This is still not resolved... all responses I get are that "there is currently no feedback"..... My experience with customer service has been **********! No one can answer me on an estimate on when this can be resolved and I keep being promised that I will be contacted... but nothing! Two weeks of agonizing and no one will help!!!