Horrible - Daylight ******* & No Consideration

I never complain, but honestly, the amount of money & time they've cost me can never be repaid. I've been paying R645 since 2020 for a 10mb/10mb line which we all know is daylight *******! I didn't have a problem because, at the time of sign-up, it was the only package I was offered.

For the past 4-6 months I've had regular issues of slow speeds - not even 1mb and I work from home seriously affecting my KPIs. I've alerted them multiple times - to which I was never offered a different package, but the issue seemed to be resolved on the 2nd of Jan after the router was reconfigured.

I then sent a cancellation request because at this point I've had enough. I was called by a lovely retentions agent who offered an upgrade - but at the time of writing this it still has not taken place because they refuse to credit me for December in which the whole month my average speed was 1.86mb!

Now I'm having to chase up for updates and I continue to have slow speeds - do yourself a favour and don't consider Supersonic.

All my contracts are through MTN but this is honestly one of my biggest regrets and continues to cause daily costs and frustrations because I'm SPENDING MONEY TO TRAVEL AWAY FROM HOME SO THAT I CAN WORK WITH A RELIABLE SPEED?? ridiculous!