Horrible Customer Services -

Horrible Services, not sure if the call centre agents know what they doing

called in Feb to advised that i made [payement via eft and that no debit order should run from my account, the agent confirmed no debit order will run as they have found my payment, two days later debit order runs and my account is in negative balance, call back ,, complaining manager calls back i explain to her the problem yes, she can see my payment on the system,, end of march comes sms comes through saying that they will debit my account with 1999. some cents phone the call centre again,, they cant locate my March payment that why they will be double debiting my account ( how did the previous agent and manager find my payment when this agent still cant see my payment) send through POP for payment to be allocated, ,, debited my account regardless of pop sent thr,, called for my money,, agent telling me it will go to my next month bill as if i dont have things to do with my money ( this is without evven asking if i would like it to go to my next bill,,, called again,, agent saying that they logged my query if i dont get my money this friday itt will be paid next friday,, as if,,, just give my money back i have other things to do with it,, in this economy who has money laying around for fund... im so frustrated,, i dont even have the device for5 months and already all this problems regarding money,, frustrated client