Horrible Customer service and turnarounf time

Good Day

I would like to say I am very disappointed in the service I have recieved from supersonic, I moved my internet service provider to them hopping to get better customer service and a more pleasureable internet connection, but only got the internet part right and not the customer service. on the 16th October my router just stopped working and contacted their whatsapp support line to assist. We did all the troubleshooting possible but still nothing. Was told that they will collect the router and send me another one while they assess the issue on my current new router. Bare in mind I payed the full subscription of R499 and only used the router from the 8th October 2022 that is when I recieved my new router, up until 18th. I have since then been disconnected and unable to use my router. I have thus far cancelled as I am frustrated and thought this will get me the customer care I deserve as a client. I am very disappointed in the customer care of supersonic. Hopefully they will get back to me to assist with my frustractions.